Refund & Cancellation Policy

Maya works with one client at a time. When an appointment is missed at short notice the slot usually cannot be filled, so we ask for reasonable notice. These terms are here so you know exactly where you stand.

The short version

• Give us 24 hours’ notice to cancel or reschedule, and there is no charge.
• Less than 24 hours’ notice, or a no-show — a cancellation fee of 25% of the treatment price applies.
• Completed treatments are not refundable, but please tell us if you are unhappy.

Cancelling or rescheduling

You can cancel or reschedule up to 24 hours before your appointment, using the link in your confirmation email or by calling the studio on (646) 881-4643. If you reschedule within that notice period, your $50 deposit moves to your new appointment.

If you cancel with less than 24 hours’ notice, or do not attend, we charge a cancellation fee of 25% of the price of the treatment you booked. Your $50 deposit is put towards this fee. The fee covers a slot that was held for you and could not be offered to anyone else.

Deposits

A $50 deposit secures every appointment. It is applied in full to the price of your treatment — it is not an extra charge. Deposits are arranged with the studio directly; no payment is taken through this website.

Arriving late

If you arrive late we will do as much of your treatment as the remaining time safely allows, so the client after you is not delayed. The full price applies. If too little time remains to treat you safely, we will treat it as a late cancellation.

If we have to change your appointment

If we cancel or move your appointment for any reason, you choose: a new appointment at a time that suits you, or a full refund of any deposit. The same applies if we decide on the day that a treatment would not be safe for you — your deposit is returned or moved to a suitable alternative.

Refunds on completed treatments

We do not refund treatments that have been carried out. Skin responds differently from person to person, and a course of treatment often needs more than one session before the result shows — so an outcome you are not yet happy with is not, by itself, grounds for a refund.

That said, we would much rather hear from you than not. If you are unhappy with a treatment, contact us within 7 days and we will talk it through, look at your skin again, and where we think something genuinely went wrong we will put it right. Permanent makeup normally includes a healing period and a scheduled touch-up; please wait for that before judging the result.

Packages

Multi-session packages are sold at a reduced price on the basis that all sessions are used. Individual sessions within a package are not refundable, and a package cannot be exchanged for a different treatment or for cash. If you have used part of a package and cannot continue for a medical reason, contact us and we will deal with it fairly. Each session is booked in the normal way and is subject to the 24-hour notice above.

Gift vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash. They can be used by someone other than the buyer.

How refunds are paid

Where a refund is due, we return it by the method used to pay, normally within 10 business days.

Questions

If anything here is unclear, ask us before you book — we would rather explain it up front. Maya Skin & Brow Studio, 315 5th Avenue, Room 807, New York, NY 10016. (646) 881-4643 · mayabeautyskin0@gmail.com

This policy forms part of our Terms of Service.